Refund policy
Return and Refund Policy
Effective Date: January 1st, 2024
Thank you for shopping with Lovie Mango! We are committed to providing you with high-quality clothing and an exceptional shopping experience. Please take a moment to review our updated Return and Refund Policy.
Returns and Refunds
We value your satisfaction and stand behind the quality of our products. If you are not completely satisfied with your purchase, we are happy to accept returns.
Eligibility for Returns
- Timeframe: Items must be returned within 14 days of delivery.
- Condition: Products must be in their original, unworn, unwashed, and undamaged condition, with all tags attached.
- Proof of Purchase: A receipt or order confirmation is required for all returns.
How to Process a Return
-
Prepare Your Return:
- Ensure the item meets the eligibility criteria listed above.
- Repack the item securely to prevent damage during transit.
-
Ship Your Return:
-
Send the item to the following address:
Lovie Mango
217 Wrangler Drive
Coppell, Texas 75019
United States -
We recommend using a trackable shipping method to ensure your return is safely delivered. Customers are responsible for return shipping costs.
-
-
Refund Processing:
- Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
- Refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to reflect the refund.
Exceptions
- Final Sale Items: Certain items, such as clearance or final sale products, may not be eligible for return. Please review product descriptions carefully before purchasing.
- Damaged or Defective Items: If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will provide a replacement or refund at no additional cost.
How to Contact Us
If you have any questions about our return policy or need assistance processing a return, please contact our customer support team:
- Email: customerservice@loviemango.com
- Phone: +1 (123) 456-7890
Frequently Asked Questions (FAQs)
Q: Can I return an item if it doesn’t fit?
A: Yes, we accept returns for items that do not fit, as long as they meet our return criteria and are sent back within 14 days of delivery.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return is delivered safely.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days of receiving and inspecting the returned item. Refunds will be issued to your original payment method.
Q: Can I exchange an item instead of a refund?
A: At this time, we do not offer direct exchanges. If you would like a different item, we recommend returning your original purchase and placing a new order.